Technical Service

Your competent service partner for mission critical production solutions!

To assure maximum uptime and yield for your mission critical production we offer a wide range of services:

  • 24/7 Service
  • 24/7 Hotline
  • International site service calls
  • Tele support via remote connection
  • Onsite production support after installation
  • Process upgrades onsite and in our application labs
  • Process optimization through laboratory use option
  • Preventive maintenance programs
  • Spare part handling (sales, storage, retrofit programs)
  • Training for customers and service partners
     

4JET – always next to you

To ensure short response times and to be closer to our customers we have – in addition to our headquarter in Alsdorf, Germany – service locations in Atlanta, USA and Shanghai, China.

Technical Support

Worldwide:
Hotline: +49 (0) 2404 9221 244
Mail: ServicenoSpam@4jet.de

USA:
Hotline: +1 888 979 4538
Mail: Service-USnoSpam@4jet.de

China:
Hotline: +86 400 181 5128
Mail: Service-CNnoSpam@4jet.de

Administrative Service Back Office + Aftersales

(General offers and purchase orders)

Worldwide:
Mail: AftersalesnoSpam@4jet.de

USA:
Mail: AftersalesnoSpam@4jet.de

China:
Mail: Aftersales-CNnoSpam@4jet.de

Managing Person

Worldwide:
Andreas Willuhn, Vice President of Service and Aftersales Department