Industrial Field Service Technician

4JET Technologies GmbH, an established laser process solution and systems provider for the tire and automotive industry is looking for a dynamic and energetic Field Service Engineer.

The Field Service Technician performs different types of support at the customer’s location, such as troubleshooting, setup, and installation of systems and equipment. Daily work logs and service tickets must be filled out and be accurate, and there is an element of end user and owner training to the position. Technicians must be able to work face to face with customers on a regular basis, providing training and product support. There is some physical labor involved in being a field technician, and some lifting of equipment.

Technicians must have good product knowledge, but also be able to “think outside the box” when necessary. Experience with many different computer and industrial PLC systems is beneficial. Applicants must be able to work without much direct supervision on a daily basis. Project management skills are helpful, as many projects involve ensuring that equipment from multiple vendors is installed properly and working together. There are typically multiple projects in progress at the same time, so technicians must be able to track and stay updated on multiple tasks at the same time.

  • Travel to customer sites (average about 70 % travel)
  • Maintaining communication with the department manager while on site
  • Conduct trainings on preventive maintenance, safety regulations, and operation of machines
  • Provide general customer service on the phone (on-call emergency service) and in person
  • Troubleshoot, diagnose, and repair units in the field
  • Administrative tasks e.g. maintaining records of service calls, trainings, and expenses
  • Installation and setup of new machines

Send your application to: Rolf van de Velde

The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

All qualified applicants will receive consideration for employment without regard to the individual’s race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.