Technical Service – How Can We Help?
Our technical service ensures your systems operate reliably and efficiently at all times.
We provide comprehensive support, from maintenance and repairs to training and remote assistance. Our experienced team and state-of-the-art tools ensure maximum system availability and assist you with all technical challenges. We look forward to working with you!
To keep your mission-critical production running at peak performance, we provide a wide-ranging portfolio of services designed to maximize uptime and yield.
Technical Support
Our rapid support will keep your operations running smoothly. We deliver quick solutions, expert guidance, and minimal downtime.
- 24/7 worldwide hotline
- One hour call back time
- Fast reaction time to travel onsite
- International on-site service calls
- Tele support via remote connection
- Backoffice with skilled and experienced technicians
We offer a variety of service levels with different response times and discounts. A combination of all service levels with a maintenance contract is highly recommended. For more detailed information about the packages and prices do not hesitate to contact us!
How to Contact Our Support and Local
Service Teams:
Please note that the following contact details for the Business Line Tire and the Business Line Glass & Semicon differ!
Business Line Tire
E-Mail: service-tire@4jet.de
Asia Hotline: +86 4006 7616 60
EMEA Hotline: +49 2404 9221 244
US Hotline: +1 888 979 4538
Business Line Glass & Semicon
Mail: service-gs@4jet.de
Asia Hotline: +86 4001 8151 28
US Hotline: +1 8889 7945 38
Maintenance
Our preventative maintenance programs are tailored to your machine and your needs.
- Maintenance parts delivery
- Safety inspection
- Reduction of unscheduled downtime
- Quality inspection
- Laser power measurements
- Laser beam alignment
- Extension of machine lifetime
Aftersales Service
With our comprehensive aftersales service, we remain at your side and ensure your machine's full availability.
- Extended warranty for machines with maintenance programs
- Spare and wear part handling
- Machine relocations
- Parts storage Germany, USA, China
- Emergency shipping
- Process upgrades onsite and in our application labs
- Process optimization through laboratory use option
- Replacement program for obsolete parts
- Ramp up and application support
- Training for customers and service partners
How to Contact Our Administrative Service Back Office and Aftersales Teams:
Please note that the following contact details for the Business Line Tire and the Business Line Glass & Semicon differ!
Business Line Tire
Mail: Aftersales@4JET.de
Tel.: +49 2404 9221 0
Business Line Glass & Semicon
Mail Asia: Aftersales-CN@4JET.de
Mail Europe: Aftersales@4JET.de
Mail US: Aftersales-US@4JET.de
Let’s Stay Connected!
We are here to ensure that the maintenance and servicing of your equipment will be to the highest standard. Your satisfaction is our top priority, so please do not hesitate to contact us with any questions or concerns.
